TY  - BOOK
AU  - Metters, Richard
TI  - Service operation management
SN  - 9788131501603
U1  - 658.5 
PY  - 2008///
CY  - New Delhi
PB  - Cengage
KW  - Management
N1  - Table of contents:
Part 1. Formulating strategy
Part 2. Designing the delivery system
Part 3. Improving the delivery system
Part 4. Marketing supply and demand
Part 5. Tools of managing services
ER  -