Service operation management 
by Richard Metters ... [et al.]. 
 - New Delhi :  Cengage,  2008. 
 - 370 p. 
<br/><br/> Table of contents:<br/>Part 1. Formulating strategy<br/>Part 2. Designing the delivery system<br/>Part 3. Improving the delivery system<br/>Part 4. Marketing supply and demand<br/>Part 5. Tools of managing services 
<br/><br/><label>ISBN: </label>9788131501603 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658.5  / MET/SER