TY  - BOOK
AU  - Michelli, Joseph A.
TI  - Starbucks experience: 5 principles for turning ordinary into extraordinary
SN  - 9780070636767
U1  - 658  
PY  - 2007///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Management
N1  - Table of Contents:
Introduction
Principle 1. Make it Your Own
Principle 2. Everything Matters
Principle 3. Surprise and Delight
Principle 4. Embrace Resistance
Principle 5. Leave your Mark
A Final Word
Bibliography
Reader's Guide
Index

ER  -