Michelli, Joseph A. <br/><br/>
Starbucks experience :  5 principles for turning ordinary into extraordinary 
by Joseph A. Michelli. 
 - New Delhi :  Tata McGraw Hill :  2007. 
 - 208 p. 
<br/><br/> Table of Contents:<br/>Introduction<br/>Principle 1. Make it Your Own<br/>Principle 2. Everything Matters<br/>Principle 3. Surprise and Delight<br/>Principle 4. Embrace Resistance<br/>Principle 5. Leave your Mark<br/>A Final Word<br/>Bibliography<br/>Reader's Guide<br/>Index<br/> 
<br/><br/><label>ISBN: </label>9780070636767 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658   / MIC/STA