TY - BOOK AU - Kanji, Gopal K. TI - Hundred methods for total quality management SN - 9788170365716 U1 - 658.4013 PY - 1996/// CY - New Delhi PB - Sage Pub. KW - Management N1 - Table of Contents : Chapter 1. understanding total quality management Chapter 2. The role of TQm methods Chapter 3. List of methods (by category) Chapter 4. Purpose of methods (alphabetical list) Chapter 5. Management methods Chapter 6. Analysis methods Chapter 7. Idea generation Chapter 8. Data collection, analysis and display References Index ER -