Hundred methods for total quality management
by Gopal K Kanji and Mike Asher.
- New Delhi : Sage Pub., 1996.
- 237 p.
Table of Contents : Chapter 1. understanding total quality management Chapter 2. The role of TQm methods Chapter 3. List of methods (by category) Chapter 4. Purpose of methods (alphabetical list) Chapter 5. Management methods Chapter 6. Analysis methods Chapter 7. Idea generation Chapter 8. Data collection, analysis and display References Index