TY  - BOOK
AU  - Grenny. Joseph 
TI  - Crucial conversations: tools for talking when stakes are high
SN  - 9789355323354
U1  - 153.6 
PY  - 2024///
CY  - Chennai
PB  - McGraw Hill
KW  - Interpersonal Communication
N1  - Table of contents:
Preface  ix
1. what is crucial conversation?
and who cares? 
2. mastering crucial conversations
the power of dialogue
Part 1. What to do before you open your mouth
Part 2. How to open your mouth
Part 3. How to finish
ER  -