Crucial conversations :  tools for talking when stakes are high 
by Joseph Grenny...[et al.]. 
 - 3rd ed. 
 - Chennai :  McGraw Hill,  2024. 
 - 279 p. 
<br/><br/> Table of contents:<br/>Preface  ix<br/>1. what is crucial conversation?<br/>and who cares? <br/>2. mastering crucial conversations<br/>the power of dialogue<br/>Part 1. What to do before you open your mouth<br/>Part 2. How to open your mouth<br/>Part 3. How to finish 
<br/><br/><label>ISBN: </label>9789355323354 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal Communication.
<br/><br/><label>Dewey Class. No.: </label>153.6  / GRE/CRU