TY  - BOOK
AU  - Moore, C. W.
TI  - Mediation process: practical strategies for resolving conflict
SN  - 9781118304303
U1  - 341.5220969 
PY  - 2014///
CY  - San Francisco : 
PB  -  Jossey-Bass & Pfeiffer Imprints, Wiley
KW  - Mediation
N1  - Table of contents:
Part 1. Understanding disputes,conflict resolution and mediation
Part 2. Laying the groundwork for effective mediation
Part 3. Conducting productive mediation meetings
Part 4. Strategies for responding to special situations
Part 5. Towards an excellent practice of mediation

ER  -