Moore, C. W. <br/><br/>
Mediation process :  practical strategies for resolving conflict 
by Christopher W. Moore. 
 - 4th ed. 
 - San Francisco :    Jossey-Bass & Pfeiffer Imprints, Wiley,  2014. 
 - 686 p. 
<br/><br/> Table of contents:<br/>Part 1. Understanding disputes,conflict resolution and mediation<br/>Part 2. Laying the groundwork for effective mediation<br/>Part 3. Conducting productive mediation meetings<br/>Part 4. Strategies for responding to special situations<br/>Part 5. Towards an excellent practice of mediation<br/> 
<br/><br/><label>ISBN: </label>9781118304303 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mediation.
<br/><br/><label>Dewey Class. No.: </label>341.5220969  / MOO/MED