TY  - BOOK
AU  - Coltri, L. S.
TI  - Alternative dispute resolution: A conflict diagnosis approach
SN  - 9780135064061
U1  - 341.522 
PY  - 2010///
CY  - Boston
PB  - Prentice Hall
KW  - Resolució de conflictes (Dret)
N1  - Table of contents :
Chapter 1. Defining Terms
Chapter 2.  Understanding the Foundations of ADR
Chapter 3. Mediation: An Introduction
Chapter 4. The Law and Ethics of Mediation
Chapter 5. Arbitration
Chapter 6. Nonbinding Evaluation, Mixed (Hybrid) and 
                Multimodal Dispute Resolution Processes
Chapter 7. Putting it All Together: Selecting Optimal ADR 
                Processes for Clients and Disputes
ER  -