Alternative dispute resolution : A conflict diagnosis approach
by Laurie S. Coltri.
- 2nd ed.
- Boston : Prentice Hall, 2010
- 330 p.
Table of contents : Chapter 1. Defining Terms Chapter 2. Understanding the Foundations of ADR Chapter 3. Mediation: An Introduction Chapter 4. The Law and Ethics of Mediation Chapter 5. Arbitration Chapter 6. Nonbinding Evaluation, Mixed (Hybrid) and Multimodal Dispute Resolution Processes Chapter 7. Putting it All Together: Selecting Optimal ADR Processes for Clients and Disputes