TY  - BOOK
AU  - Besterfiels, Dale H. 
TI  - Total quality management
SN  - 9788131732274
U1  - 658.4013 
PY  - 2013///
CY  - New Delhi
PB  - Pearson
KW  - Management
N1  - Table of Contents :
Part 1. Principles and practice
Part 2. Tools and techniques
Index
ER  -