Total quality management 
by Dale H. Besterfiels ... [et al.]. 
 - 3rd ed. 
 - New Delhi :  Pearson,  2013. 
 - 558 p. 
<br/><br/> Table of Contents :<br/>Part 1. Principles and practice<br/>Part 2. Tools and techniques<br/>Index 
<br/><br/><label>ISBN: </label>9788131732274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES/TOT