Communication skilis for effective management by Owen Hargie, David Dickson and Dennis Tourish.
Material type:
TextLanguage: English Publication details: New York : Palgrave macmill, 2004.Description: 488 pISBN: - 9781403995858
- 658.45 HAR/COM
| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
Book
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NLUO | NLUO | 658.45 HAR/COM (Browse shelf(Opens below)) | Available | 9212 |
Table of Contents:
Chapter 1. The world of the communicative manager
Chapter 2. It's not what you say ... : communicating non verbally
Chapter 3. They could be persuaded: using your managerial influence
Chapter 4. Let's get together: teams at work
Chapter 5. Steering the way: leading meetings that work
Chapter 6. That silver-tongued devil ... : making presentations matter
Chapter 7. We can work it out: negotiating and bargaining
Chapter 8. Will they buy it? Why managers must be able to sell
Chapter 9. Calling all organisations: the business of the telephone
Chapter 10. Writing matters: how to create the write impression
Chapter 11. Tell it like it is ... : communicating assertively
Chapter 12. What's your problem? Helping in the workplace
Chapter 13. The war for talent: selection skills for busy managers
Chapter 14. Feedback time: performance appraisal and management
Chapter 15. Following the correct path: the guiding lights of ethics and audits.
References
Index