Table of contents:
Chapter 1. Analysing ADR
Chapter 2.The dispute resolution toolkit : a process overview
Chapter 3. ADR philosophies and motivation : common values and differences
Chapter 4. Negotiations
Chapter 5. ADR and the courts
Chapter 6. Arbitration
Chapter 7. Contractual adjudication and other adjudicatory processes
Chapter 8. Mediation : general principles
Chapter 9. Mediation : practice overview
Chapter 10. Civil and commercial mediation
Chapter 11. Divorce and other family mediation
Chapter 12. Neighbourhood and community mediation
Chapter 13. Restorative justice and practices
Chapter 14. Workplace and employment dispute resolution
Chapter 15. Environmental and public issue mediation
Chapter 16. Mediator attributes, skills and roles
Chapter 17. Lawyers' role representing parties in mediation
Chapter 18. Non-binding evaluation ADR processes
Chapter 19. Hybrid processes : med-arb, arb-med, neutral fact-finding expert and ombudsman
Chapter 20. Collaborative processes
Chapter 21. Introduction to dispute resolution psychology
Chapter 22. Working with high conflict parties
Chapter 23. Confidentiality and privilege
Chapter 24. Ethics and values, fairness and power
Chapter 25. Online dispute resolution
Chapter 26. Jurisprudence, forum and law
Chapter 27. ADR regulation, training, funding and insurance
Chapter 28. Enforcement of ADR outcomes
Chapter 29. Future directions
Appendix I. Dispute resolution organisations
Appendix II. Drafting, documents and precedents
Appendix III. Court-related documents and EU directive.