Quality management
Bedi, Kanishka
Quality management by Kanishka Bedi. - India : Oxford university press, 2006. - 712 p.
Table of Contents :
Chapter 1. Introduction to quality management
Chapter 2. Quality function deployment
Chapter 3. Acceptance sampling
Chapter 4. Statistical process control
Chapter 5. Quality standards and business excellence models
Chapter 6. Software quality management
Chapter 7. Total quality management
Chapter 8. Six sigma
Chapter 9. Experimental designs and taguchi method
Chapter 10. Service quality management
Chapter 11. Cost of quality
Chapter 12. Quality strategy for Indian industry
Index
9780195677959
Management.
658.4013 / BED/QUA
Quality management by Kanishka Bedi. - India : Oxford university press, 2006. - 712 p.
Table of Contents :
Chapter 1. Introduction to quality management
Chapter 2. Quality function deployment
Chapter 3. Acceptance sampling
Chapter 4. Statistical process control
Chapter 5. Quality standards and business excellence models
Chapter 6. Software quality management
Chapter 7. Total quality management
Chapter 8. Six sigma
Chapter 9. Experimental designs and taguchi method
Chapter 10. Service quality management
Chapter 11. Cost of quality
Chapter 12. Quality strategy for Indian industry
Index
9780195677959
Management.
658.4013 / BED/QUA