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Mystery shopping :

Varma, Anil (Ed.)

Mystery shopping : an introduction edited by Anil Varma. - Hyderabad : ICFAI, 2008. - 257 p.

Table of Contents :
Section 1. Introduction
Section 2. Applications
Section 3. Studies
Index

9788131414057


Trade & Services.

381.1 / VAR/MYS

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